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Import FAQ
Make sure you load your OBL with MTL file and texture files in one upload.
Check your MTL file. Open your MTL file using the notepad app. The line that starts with “map_Kd” should contain only the name of the texture, and not the path to it. If it has a path, remove it and save your MTL file before uploading.
Your model has a lot of materials and sub meshes. You should split the model by materials (submesh) and upload the model in separate parts.
After importing your model into space, assign it a material with alpha lower than 0.98 using the Color tool.
- If your model has multiple textures and materials, we recommend combining the textures and materials into one texture and one material. This helps solve many potential issues. Models with fewer materials work better in mobile graphics. It is critical to make one texture and material for OBJ format. But for glTF or GLB formats, we also recommend minimizing the number of materials and textures.
Join our Discord server to ask any questions regarding the import, bugs, and feature requests, and share your creativity with us. Or email us with any questions:
[email protected] — get product or account support
[email protected] — contact a member of our sales team
[email protected] — any other questions
Last modified 2mo ago