Import FAQ
Last updated
Last updated
PNG and JPG for images.
OBJ, GLB, and glTF (as ZIP) for 3D models.
Figma files.
MP3 and WAV for sounds.
Make sure you load your OBL with MTL file and texture files in one upload.
Check your MTL file. Open your MTL file using the notepad app. The line that starts with “map_Kd” should contain only the name of the texture, and not the path to it. If it has a path, remove it and save your MTL file before uploading.
Your model has a lot of materials and sub meshes. You should split the model by materials (submesh) and upload the model in separate parts.
GLTF models should be uploaded as an zip archive, with all necessary files inside it (for example .gltf file + .png files with textures).
After importing your model into space, assign it a material with alpha lower than 0.98 using the Color tool.
If your model has multiple textures and materials, we recommend combining the textures and materials into one texture and one material. This helps solve many potential issues. Models with fewer materials work better in mobile graphics. It is critical to make one texture and material for OBJ format. But for glTF or GLB formats, we also recommend minimizing the number of materials and textures.
Join our Discord server to ask any questions regarding the import, bugs, and feature requests, and share your creativity with us. Or email us with any questions:
Support@shapesxr.com — get product or account support
Sales@shapesxr.com — contact a member of our sales team
Hey@shapesxr.com — any other questions
